Reference

Legal terms for your 6z6z account

6z6z sets out account terms, privacy choices, cookie use and payment-record handling before you open your account, so your legal position is clear from the first visit.

India account termsUPI record contextCookie choicesData request path
6z6z Legal terms for your 6z6z account
CONTACT ROUTES

Three paths for legal requests

Legal requests need the right route, because a chat query, a privacy request and a payment dispute may need different checks.

Legal email requests Use the legal contact mailbox for terms, privacy, record correction and document requests. Include your account email, registered mobile number and a short explanation so our team can locate the account without delay.
Live chat handoff If you start in chat, ask for a legal handoff rather than sharing documents in an open thread. The chat team can log the case and point you to the correct secure request form.
Payment record queries For UPI, Paytm, PhonePe or Google Pay record questions, send the payment reference, amount, date and account email. We compare wallet records before giving any legal or privacy response.
ACCOUNT CONTROLS

Six legal controls around your account

Our legal handling is built around proof, access control and clear records. We limit who can view account files, use cookies with stated purposes, keep payment references tied to wallet checks and…

Data held with purpose

We keep account data, device signals and wallet references only for stated account, security, legal, tax and support reasons. Access is limited to teams that need the record for that purpose.

Cookie choice handling

Cookies help us keep sessions stable, remember consent choices and spot unusual account access. Where the law requires consent, we ask before placing non-essential cookies on your device.

Account security checks

Password resets, device changes and withdrawal checks may trigger extra verification. These steps protect your legal account record and help us respond accurately if an account-control dispute is raised.

Retention periods

Some records must stay for contract, accounting, fraud-control or legal defence reasons. When a retention reason ends, we remove, anonymise or reduce the record according to our internal schedule.

Correction requests

You can ask us to correct account data that is wrong or incomplete. We may request proof, such as a payment reference or identity match, before changing the account file.

Escalation route

If a first response does not resolve your legal request, ask for escalation. A senior case handler will check the account file, prior replies and the law that applies.

Legal questions before you join

These answers cover how our legal terms affect your account, data, payments and access in India. They do not replace legal advice, but they explain how we handle common requests in practice. If your question involves a court order, regulator request, bank dispute or identity concern, contact us with your account email and supporting documents.

Access and eligibility depend on local law and are available where local law permits. We may block or limit access if your location, account data or a legal requirement shows that access is not allowed.

Your record may include account details, login activity, consent choices, device signals, payment references and support case history. We use those records for account operation, security checks, legal duties and dispute handling.

Payment references from UPI, Paytm, PhonePe and Google Pay can be matched with your wallet activity. We use them to verify transactions, resolve disputes, process withdrawals and answer lawful account requests.

Yes, you can ask us to correct data that is wrong or incomplete. We may need identity proof or a matching account detail before we amend any record connected to your account.

We may refuse or narrow a request if the law allows us to keep the record, if another person’s rights are affected, or if the request cannot be linked to your account.

Cookies support login sessions, consent records, device checks and fraud-control signals. Where consent is needed, we ask first; essential cookies may still run because the account cannot work properly without them.

Use the legal contact path and include your account email, mobile number, case summary and any payment reference. If you began through chat, ask the team to route the case correctly.